At NetAccess we believe that the approach includes both a proactive and reactive support process.

Proactive IT Support:  Proactive IT support involves monitoring, maintaining, and predicting the health of the infrastructure.  It is akin to performance regular maintenance on any business equipment.

• Server and key switch monitoring 24 x 7 – The second your server goes down or there are any Issues, we will be alerted and able to respond.  Monitoring can also assist in identifying potential issues so they don't interrupt your daily business.
• Asset management – Do you know the information on all the pieces of IT equipment you have? Do you know what needs to be replaced or when warranties are about to expire?
• Reactive IT Support:  Even with the best systems in place, there may be unforeseen issues or questions.  With our agreement, you will be connected with a real-live person.
• Tiered support:  Sometimes your questions/issues are simple to answer.  Sometimes it is more complex. Our tiered support structure will triage your questions/issues appropriately to the right level of support and minimize the overall cost.
• Single point of contact:  No longer will you have to try to figure out who to call on which issue. A single point of contact will be provided and properly triage the question/issues appropriately.
• 4-Hour SLA: Our Service Level Agreement (SLA) ensures you will receive an initial contact from a technician in at least 4-hours.
• Emergency:  If in the event your situation/issue deems a more immediate response, such as a server is down, there are provisions within the agreement for more immediate response.