Don McNally, Ph.D. V.P. Corporate Development NetAccess is pleased to offer the following Internet and IP based solutions to help our clients keep their competitive edge. • DPS – Digital Phone Services • Wireless Broadband • Blackberry/Exchange Services • NetSecure Services – NetBackup & NetShield • IP Based Surveillance • Managed IT (With Selected Partners)

Give your company the NetAccess Advantage in 2010

Dear NetAccess Customer,

2009 was a very challenging year for most businesses. It was also an important year of development for NetAccess. Over the past year, and in the midst of the worst economic environment in decades, NetAccess expanded from 9 to 20 full-time staff and introduced a wide range of new services such as our Digital Phone Service and Wireless Service as part of our acquisition merger with Clear Advantage Systems. These services have been immensely successful, and have been implemented across a wide spectrum of our client base. During 2009 we also built up our core facilities and infrastructure, both in Hamilton and Toronto, to the point where we are now poised to provide services on a national level. I am extremely proud of our management team, staff, and associates for making this all possible.

Such rapid growth did present some challenges to be sure, and we would like thank all our clients for their patience during this period of rapid development. Despite a few growing pains, NetAccess is now positioned to be an even more valuable service partner for our clients through a fully integrated set of services not available anywhere else for the small to medium sized business.

With NetAccess, the Internet connection is just the beginning of our relationship with clients. Our team of professionals, and select group of partners, bring together a range and depth of experience in Internet services, network design, telecommunications, data storage, backup and IP based surveillance that can provide our clients with a competitive advantage. We call this The NetAccess Advantage: the best in technology combined with a dedication to customer service rooted in years of experience with the Internet. No other ISP can offer more in terms of comprehensive service and support.

Ultimately, the key to our success has always been in the loyalty and support of our clients. We do not wish to take this loyalty for granted, and we have devoted significant resources to spend time meeting with clients to listen to their needs. These Customer Care Reviews were begun in June of 2009, and have proven immensely valuable on a number of levels in helping the NetAccess management team and staff improve on the development, delivery and support of our service.

We will be accelerating the pace of these reviews in the New Year to ensure that we talk with all our clients as soon as possible. As part of this process, all of our clients have been assigned an Account Representative as their primary point of contact. These Account Representatives will work to ensure that clients are kept informed about new services, and that every client is receiving maximum value for their investment in Internet services from NetAccess. If you have not yet heard from our staff, they will be in touch with you in the first quarter of 2010 to schedule a Customer Care Review. For your convenience, you may also visit our website to schedule a meeting.

Whatever your requirements, we would like to hear from you to learn how we can serve you better. As a locally owned and managed company, our decisions are made with an eye to meeting the needs of local businesses, while providing a national and global reach. With NetAccess, one call can put you in touch with the decision making team, where your suggestions and requests are taken very seriously. We look forward to working will all of you to make 2010 a very successful year.

Yours Truly,


Don McNally, Ph.D.
V.P. Business Development
NetAccess Systems Inc.